Soriant Source

Building Service Contractor: A Strategy to Enhance Performance and Cost Savings

In this age of Healthcare cost reduction strategies, we have always been encouraged to look for the “low hanging fruit”.   We all know, there is no such thing as low hanging fruit left out there.  Most Healthcare institutions have already addressed these opportunities over the last several years and additional savings opportunities are much harder to obtain. However, I might suggest that one opportunity may exist and deserves your attention and consideration. Each of our Healthcare Systems have dozens, if not hundreds, of local community care facilities ranging from physician office buildings to surgery and urgent care delivery sites. Each

By |January 16th, 2018|Categories: blog|Comments Off on Building Service Contractor: A Strategy to Enhance Performance and Cost Savings

Refocusing Support Services – Put patients first

Working for a contract company for almost 18 years, there has always been a constant push to increase incentives, purchasing, or scope of the contract for the services we provided.  The focus was on improving the bottom line, when it should have been more patient focused.  Yes, having a contract company manage your support services departments is very attractive.  The contractor provides a trained manager(s) and all the tools necessary to operate your departments.  The contractor company also has vendor purchasing agreements that provide cheaper pricing for items purchased on your behalf.  They include tools for patient satisfaction and retail

By |December 4th, 2017|Categories: blog|Comments Off on Refocusing Support Services – Put patients first

Pain in the @$$ (Support Services) – Part Two

It is human nature to believe your department(s) is running well and at top efficiency.  In reality, it is important to do periodic assessments with some honest “digging”.  The problem is finding the bandwidth to do it! Having a “fresh-eyes” approach, based on a true analysis against like size/region, can make a world of difference. What opportunities are you missing? A true and unbiased assessment gives visibility to opportunities, leaving you equipped with the right levers to pull.  It puts you back “in the know” for areas that may have been running on autopilot or needing critical and money saving

By |November 3rd, 2017|Categories: blog|Comments Off on Pain in the @$$ (Support Services) – Part Two

Pain in the @$$ (Support Services) – Part One

With all the uncertainly around the survival of ACA, how that will affect who has coverage, cases continuing to migrate to the outpatient arena, and the sickest of patients accessing care in the acute care setting, many through the costliest of the ER, who has time to address how all these high pressing issues trickle down in to your support service departments? These departments play a significant role in the overall hospital experience, your HCAHPS scores and in turn have a direct impact on your profitability. With over 500 clients across the country, we hear similar challenges that impact the

By |October 17th, 2017|Categories: blog|Comments Off on Pain in the @$$ (Support Services) – Part One

Hot Topics in Support Service – see what your peers are doing

After the turbulent election year of 2016 and the uncertainties caused, including the impact to healthcare, 2017 to date has shown most organizations are refocusing on decreasing costs and improving performance.  The top four trends that we are seeing with our clients at Soriant Healthcare are as follows: Laundry and Linen Management  This includes sourcing of textiles, processing laundry and the distribution and management of linens within a facility. The primary driver of laundry for 2017 has been the processing of laundry versus the distribution within a facility. Facilities want to: Decrease, if not remove, dissatisfaction with quality and service

By |September 13th, 2017|Categories: blog|Comments Off on Hot Topics in Support Service – see what your peers are doing

FINALLY – Real ES Staffing Standards

Adequately staffing a Healthcare Environmental Services department is one of the most unique challenges for any EVS operation.  While regulatory agencies provide some guidance to match Nurse staffing levels with patient acuity needs, EVS Departments lack regulatory guidance for staffing level needs for the vital services they provide. There are benchmarking organizations that can provide productivity standards based upon their internal data gathering; however, the challenge lies with management in determining which “compare” group is appropriate, or what “normalization” efforts they need to perform, to ensure a comparison of apples to apples. At best this could, with enough engagement from

By |September 12th, 2017|Categories: blog, Environmental Services|Comments Off on FINALLY – Real ES Staffing Standards