Improve Environmental Services, Improve HCAHPS Scores

As part of the Affordable Care Act, Medicare payments and incentives are redesigned to promote: 1. Achievement of high-quality care 2. Improvement in care quality These changes were implemented October 1, 2012. Environmental Services (EVS) plays a key role in the hospital’s HCAHPS score, which influences Medicare reimbursement. Of the 8 overall domains measured, cleanliness