Nursing and hospital staff are the largest healthcare demographic in the nation, comprising over 3 million workers in the industry every day. These are the healthcare professionals on the front lines in the battle against illness and injury. The attitudes of these men and women have a direct effect upon the healing and recovery times of their patients. Here’s a look at how healthcare staff attitude, philosophy, collaboration and the environment they create can help or hinder patient recuperation.
Philosophy of Care
Maintaining a philosophy of patient-focused care has a direct link to the quality and safety of the healthcare provided. It is vital to build a respectful and trusting relationship with every patient. The greater confidence your patients have in staff abilities, the better able the staff will be to foster their recovery.
This must be reflected both in verbal and nonverbal communications. Staff should be honest and positive in your discussions with your patients. Ask how they’re doing. Make small talk. Above all, stand tall, make eye contact and smile in all patient dealings. These things should not be done because it’s dictated; it should be done because it is part of a deeply-held philosophy of care. If nursing staff believe in what they do, patients will believe in them, and staff attitude is everything.
Part of a strong philosophy of care is a dedication to collaboration. Hospitals with the lowest mortality rates have been shown to also have better relationships between doctors, nurses and staff. Patients notice when staff work together, and seeing such relationships at work will give the patient a better attitude towards their own recovery.
Collaboration means not only great communication and working together, but being adaptable to difficult and unforeseen situations. It means an understanding of everyone’s place in the system, and how every position can be leveraged to help every other. The more your team works like a well-oiled machine, the better able your customers will be able to recuperate quickly.
Nurses are leaders in hospitals, whether they realize it or not. Healthcare staff attitude must include being a strong advocate for patients and their needs. Being a booster for clients can make a difference in recovery every day, to the point where it can be quantified throughout the system.
When staff get to know their patients, when they work right at the bedside and communicate, they engage in behavior that is essential to the best course of treatment for every ailment. Not only will this improve overall service, it can save thousands in patient care, as patient recovery increases dramatically, leading to shorter hospital stays.
Healthcare staff attitude is the first and most important step in critical patient care. A philosophy of care that is based in patient advocacy and collaboration has measurable results in recovery and saves money. If you are looking to improve the effectiveness and efficiency of your system, we can help. Take a look at who we are and what we do, and contact us today for more information.